Questions and Answers
Ask and I will answer! Here are my answers to common questions asked!
What is NAPO?
NAPO is the governing body of the National Association of Productivity & Organizing Professionals.
NAPO's mission is to be the leading source for Organizing and Productivity Professional by providing exceptional education, enhancing business connections, advancing industry research and increasing public awareness.
Each member abides by the NAPO Code of Ethics:
NAPO Code of Ethics
The NAPO Code of Ethics is a set of principles that guides our professional conduct with our clients and colleagues. Members of NAPO pledge to exercise judgment, self-restraint, and conscience in their conduct in order to establish and maintain public confidence in the integrity of NAPO members and to preserve and encourage fair and equitable practices among all who are engaged in our profession.
I will serve my clients with integrity, competence, and objectivity, and will treat them with respect and courtesy.
I will offer services in those areas in which I am qualified and will accurately represent those qualifications in both verbal and written communications.
When unable or unqualified to fulfill requests for services, I will make every effort to recommend the services of other qualified professional organizers, productivity consultants and/or other qualified professionals.
I will advertise my services in an honest manner and will represent the organizing and productivity profession accurately.
I will keep confidential all client information, both business and personal, including that which may be revealed by other professional organizers and productivity consultants.
I will use proprietary client information only with the client's permission.
I will keep client information confidential and not use it to benefit myself or my firm, or reveal this information to others.
I will decide independently and communicate to my client in advance my fees and expenses, and will charge fees and expenses which I deem reasonable, legitimate, and commensurate with my experience, the services I deliver, and the responsibility I accept.
I will make recommendations for products and services with my client's best interests in mind.
I will seek and maintain an equitable, honorable, and cooperative association with other NAPO members and will treat them with respect and courtesy.
I will respect the intellectual property rights (materials, titles, and thematic creations) of my colleagues, and other firms and individuals, and will not use proprietary information or methodologies without permission.
I will act and speak on a high professional level so as not to bring discredit to the organizing and productivity profession.
Are you insured?
Yes, I carry full business liability insurance.
What to Expect/Policies/Service Hours and Areas:
How does the process work?
After an initial phone/video consultation, we will begin with an in-home assessment of the space(s) that you wish to transform, we will discuss your needs and goals and will come up a with a solution that will work for you, your space and your budget. We can either get started right away or schedule out your sessions.
Together we will get your Zen back by sorting, categorizing, and organizing all of your items! Be prepared to transform your space!
Payment, Pricing, Cancellation and Loyalty and Referral Program:
Payment is requested by cash, check or credit card (visa, Mastercard, American Express, or Zelle, upon package booking or upon completion of each session for hourly clients. See booking page for pricing of services.
A fee of $50 will be charged for any returned unpaid check
Donation drop off services are available and are included in most packages.
The client (home owner/or authorized space manager) is required to be present in most, if not all sessions and should assist in the sorting and organizing process. The client should be focused on the tasks at hand, and should make arrangements for child care, handling phone calls, visitors, etc. ahead of time. This will ensure that the client will get the best return for their money in terms of productivity during the session.
There is a $100 charge for cancellations with less than 48 hours' (2day) notice.
No shows and cancellations with 24 hours or less notice are charged for the full session. This policy has been implemented to emphasize your commitment to the process. Exceptions to this policy due to emergencies and illnesses are at our discretion.
A service agreement must be made prior to commencing project. (Agreement can be made via text or email)
Loyalty Program: Zensational Organizing appreciates your loyalty. If you have had 12 hours or more of paid sessions, you can either add an hour of service for free to your normal 4 hour booking or get an hour discounted off of your normal 4 hour session (paying only for 3.) If you refer us to a friend and they book and pay for 12 or more hours of service,, then you are also entitled to the same discount , as a loyal customer.
All clients will be entered into a drawing for a free 4 hour session which is drawn on a monthly basis. You can only win once a year.
COVID Precautions: I am fully vaccinated, and I will wear a mask if you ask me to, but I will not require you to wear one in your own space. I ask that you refrain from scheduling a session if you or anyone in your household is unwell with any known COVID symptoms.
Firearms/Personal Items: Please secure any firearm that you may have in your vicinity and any remove or secure personal items that you do not wish to be handled by me.
Please note that I will not tolerate nor work with any illegal activities.
Service Hours and Service Areas:
Work sessions are based on 4hour or full 8 hour day sessions that include a minimum of 4 hours, but not exceeding 8 hours (individual hours can be booked with prior agreement)
Sessions are available during normal business hours: Monday - Friday 9am-5pm (exceptions can be made with prior agreement)
I work within 45minutes / 30 miles of the Spring/NW Houston zip code 77379 , travel time may be charged for locations outside of this area and will be specified in writing within the service agreement.